Frequently Asked Questions
Everything you need to know before your Nusa Penida trip. Can't find your answer? Just ask us.
Booking & payment
How do I book a tour?
Message us on WhatsApp, email, SMS or phone with your tour, date and number of guests. Once we confirm availability, pay a 30% deposit to secure your booking.
When do I pay the rest?
The remaining 70% is paid to your guide/driver when you arrive on Nusa Penida.
How far in advance should I book?
You can book any time, at least 1 day before your tour. In high season (July–August, Christmas–New Year), we recommend booking earlier.
How can I pay the deposit?
Message us on WhatsApp and we will explain the current policy for your date.
What is your cancellation policy?
Message us on WhatsApp and we will explain the current policy for your date.
Prices
Why does the price change with group size?
All our tours are private. The car, driver and guide cost the same whether you're 1 or 6 people, so the more people in your group, the lower the price per person.
Are prices different for international guests?
Our listed prices are for Indonesian (domestic) guests. International guests pay a small surcharge for the fast-boat ticket. The exact amount is shown on each tour page or confirmed on WhatsApp.
Do you have group discounts?
Yes. Groups of 10 or more on the West or East day tour pay IDR 240,000 per person.
The tour day
Where do we meet?
At Sanur Harbour, Bali, usually at 07:30 (07:15 for the 2 Days 1 Night package). Our staff will help you with check-in.
Can you pick me up from my hotel in Bali?
Yes, for an extra fee (return trip):
Seminyak, Kuta, Legian & Airport area: IDR 50,000/person. Tanjung Benoa, Nusa Dua, Canggu & Jimbaran: IDR 75,000/person. Staying somewhere else? Just ask us.
What's included in the tour?
Return speedboat, private air-conditioned car with driver and fuel, entrance tickets, a local guide who is also your photographer, and lunch. Overnight packages include hotel with breakfast.
Will we be with other tourists?
No. All our tours are private, just you and your group.
What should I bring?
Comfortable shoes (some beaches have steep stairs), swimwear, sunscreen, hat, sunglasses, a change of clothes and some cash for extras.
Is it safe to go down to Kelingking / Diamond Beach?
The paths are steep. Only go down if you're fit and comfortable with heights. Your guide will advise you on the day.
Can we swim at Angel's Billabong?
Only when the sea is calm and the tide is low. Never swim there when waves are high.
Snorkeling
Do I need to know how to swim?
Basic swimming is recommended. Wall Point is calm and shallow, so it is great for beginners.
Is snorkeling gear included?
Message us on WhatsApp and we will confirm what is provided on your package.
Will we see manta rays?
Manta Bay is one of the best places in the world to see manta rays, and sightings are very common, but they're wild animals, so they can't be guaranteed.
Other
What if the weather is bad?
Message us on WhatsApp and we will explain the current policy for your date.
Do you offer temple (Tirta Yatra) tours?
Yes. We offer car rental with a driver to Pura Dalem Ped, Goa Giri Putri, Puncak Mundi and Paluang, from IDR 350,000 per car.
See Tirta Yatra